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Shopping with Totel Protect

Delivery & returns

Clear information about receiving an order and requesting a return.

Delivery

  • We currently sell and deliver within the United Kingdom.
  • Delivery is free.
  • Orders normally arrive within 2 to 3 business days.

Delivery timing can be affected by weekends, bank holidays and circumstances outside the carrier's control. If you have a question about an order, please contact Totel Protect.

Returns

You may request a return within 30 days of receiving an eligible item. The item must be unused and in its original packaging. Customers are responsible for return postage unless the item is faulty or incorrect.

How to request a return

  1. Contact us within the 30-day return window and include your order details.
  2. Wait for return instructions before posting the item.
  3. Package the unused item securely and keep proof of postage.

Refund eligibility is assessed after the returned item is received and checked. Your statutory rights are not affected.

Questions?

Use the contact form or email info@totelprotect.com.